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FAQ – Frequently asked questions about AMUZ during the COVID-19 crisis

What will happen to my tickets for concerts up to and including 30 August?

AMUZ prioritises the health and safety of its audience above everything else, and is following the government’s guidelines closely. This is why our concerts and activities have been cancelled since 12 March. 

14.03 and 28.03 Series 2 of Klankenbad
Series 2 of Klankenbad has been cancelled. Participants will be personally informed. 

20.03.20 PER-SONAT
This concert has been moved to 26.11.20. Ticket holders have been informed personally and have been sent new tickets. If you have not received anything, please contact the box office: tickets @amuz.be.

22.03.20 Nuria Rial & Accademia del Piacere
This concert has been moved to 10.10.21. Ticket holders have been informed personally and have been sent new tickets. If you have not received anything, please contact the box office: tickets @amuz.be.

29.03.20 Cinema Pianola & The Many Faces of the Pianola
The Pianola day has been moved to 21.02.21. Ticket holders have been informed personally and have been sent new tickets. If you have not received anything, please contact the box office: tickets @amuz.be.

05.04.20 il Gardellino | Oster-Oratorium
This concert has been cancelled. Ticket holders have been informed personally and given the choice to receive a voucher or donate the price of their tickets. If you have not yet informed us of your choice, you can fill in this form. 

16.05.20, 30.05.20, 13.06.20, 27.06.20 Series 3 of Klankenbad
Series 3 of Klankenbad has been cancelled. Participants will be personally informed. 

21.08.20-30.08.20 Laus Polyphoniae
The programme put together for this edition of the festival, entitled POLYPHONY of life, will be shifted in its entirety to 2022 (19-28 August). That means that you will be able to hear the same concerts, the same artists and the same programmes each day, but two years later. Ticket holders have been informed personally. If you have not received anything, please contact the box office: tickets @amuz.be.

Which concerts can I use my voucher for? 

You can use your voucher to buy tickets for any concerts organised by AMUZ. That means you cannot use them for the Afternoon Concerts (on Friday afternoons) or other concerts organised by third parties. Neither can you use the voucher to pay for food and drink in the foyer.

How long is my voucher valid? 

The voucher code you received for a cancelled concert is valid for an unlimited period. You can use this code online (enter it in the payment screen under ‘Vouchers’) or send it with your reservation by e-mail or telephone or at the box office.

When will the box office be opening again?

We cannot say for certain. We will keep you informed on the website, social media and by e-mail. 

When will ticket sales for the 20|21 season concerts begin? 

It is not clear at present when the best time to start ticket sales will be. We will inform you of the date on the website, social media and by e-mail as soon as it is known. 

When will the concerts organised by third parties be starting up again? 

Friday afternoon concerts
The Afternoon Concerts are cancelled up to and including 30 June. For the most recent information, please keep an eye on the website https://www.middagconcerten.be or contact the organiser at info@middagconcerten.be.

Other concerts and events
For the most recent information, please keep an eye on the external organiser’s website or contact the organiser directly.